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In immediate danger? Call 999 · Urgent help

Support Directory

Trusted UK support, in one place.

Established organisations that support families, partners and friends, as well as people in crisis. Each entry shows when its details were last checked. Always check an organisation's own website for the latest information.

Listing an organisation does not mean it endorses, or is affiliated with, Addiction & Us.

16 organisations

Emergency services (999)

Details checked Oct 2026

If anyone is in immediate danger, has collapsed, is unresponsive, is having a seizure or may have overdosed, call 999. You can also text 999 if you have registered with the emergencySMS service.

Who they help:
Anyone
Type of support:
Emergency
Coverage:
UK-wide
Availability:
24 hours a day, 7 days a week

NHS 111

Details checked Oct 2026

Urgent medical help or advice when it isn't a life-threatening emergency. In Scotland, 111 connects to NHS 24; in Wales, to NHS 111 Wales.

Who they help:
Anyone
Type of support:
Emergency, Helpline
Coverage:
UK-wide
Availability:
24 hours a day, 7 days a week

Shout

Details checked Oct 2026

A free, confidential text support service for anyone in the UK who is struggling to cope.

Who they help:
Anyone
Type of support:
Text or chat
Coverage:
UK-wide
Availability:
24 hours a day, 7 days a week

Al-Anon Family Groups UK & Eire

Details checked Oct 2026

Support groups for anyone whose life is, or has been, affected by someone else's drinking. Meetings are held in person and online, and there is a confidential helpline.

Who they help:
Families, Partners, Parents, Friends
Type of support:
Support groups, Helpline
Coverage:
UK and Republic of Ireland
Availability:
Helpline 10am to 10pm, every day of the year. The helpline cannot return calls, so please don't leave a message.

Families Anonymous

Details checked Oct 2026

Self-help groups for families and friends of people who use drugs or have related behavioural problems. Meetings run in person and online.

Who they help:
Families, Parents, Partners, Friends
Type of support:
Support groups, Helpline
Coverage:
UK-wide
Availability:
Helpline staffed daily, 1pm to 4pm and 6pm to 9pm

Adfam

Details checked Oct 2026

A national charity working to improve support for families affected by drugs, alcohol and gambling. Its website includes information for families and help finding local family support services.

Who they help:
Families, Parents, Partners
Type of support:
Information, Local services
Coverage:
UK-wide
Availability:
Online information. Adfam does not run a helpline.

FRANK

Details checked Oct 2026

Honest, confidential information and advice about drugs and alcohol, for people who use them and for anyone worried about someone else.

Who they help:
Anyone
Type of support:
Helpline, Text or chat, Information
Coverage:
England, Wales and Northern Ireland
Availability:
Phone 24 hours a day, 7 days a week

Drinkline

Details checked Oct 2026

A free, confidential helpline for anyone worried about their own drinking or someone else's.

Who they help:
Anyone
Type of support:
Helpline
Coverage:
England
Availability:
Weekdays 9am to 8pm, weekends 11am to 4pm

Nacoa (National Association for Children of Alcoholics)

Details checked Oct 2026

Information, advice and support for anyone affected by a parent's drinking, including children and adults.

Who they help:
Children and young people, Families
Type of support:
Helpline, Information
Coverage:
UK-wide
Availability:
Monday to Saturday, 10am to 7pm (sources differ slightly; please check the website)

NHS addiction support

Details checked Oct 2026

NHS information about getting help for alcohol and drug problems, including how to find local services. A GP can also be a good first point of contact.

Who they help:
Anyone
Type of support:
Information, Local services
Coverage:
England (similar services exist in Scotland, Wales and Northern Ireland)
Availability:
Online information

National Domestic Abuse Helpline (Refuge)

Details checked Oct 2026

Free, confidential support for anyone experiencing domestic abuse, and for people worried about someone else.

Who they help:
Anyone, Partners
Type of support:
Helpline, Text or chat
Coverage:
England
Availability:
24 hours a day, 7 days a week. Live chat also available via the website.

Childline

Details checked Oct 2026

Free, confidential support for children and young people under 19, about anything that is worrying them, including a parent's drinking or drug use.

Who they help:
Children and young people
Type of support:
Helpline, Text or chat
Coverage:
UK-wide
Availability:
Phone and 1-2-1 online chat: 24 hours a day, every day.

Addiction Family Support (formerly DrugFAM)

Details checked Oct 2026

A charity supporting families and friends affected by a loved one's drug, alcohol or gambling use, including people bereaved through addiction.

Who they help:
Families, Parents, Partners, Friends
Type of support:
Helpline, Support groups
Coverage:
UK-wide
Availability:
Monday and Tuesday 9am to 6pm, Wednesday and Thursday 9am to 8pm, Friday 9am to 5pm, Saturday 9am to 12pm, Sunday 5pm to 8pm.

SMART Recovery UK: Family & Friends

Details checked Oct 2026

SMART Recovery runs science-informed mutual-aid meetings. It also offers meetings and resources for family and friends of people with addictive behaviours.

Who they help:
Families, Partners, Friends
Type of support:
Support groups
Coverage:
UK-wide
Availability:
Family & Friends meetings run online and in person. Use the meeting finder on the SMART Recovery website.