Safety · 2 min read
Recognising when urgent professional help may be needed
Most of the time, supporting someone with an addiction is a long process. But some situations need urgent help. Knowing the signs can help you act quickly.
Call 999 if someone
- is unconscious or can't be woken
- is having difficulty breathing, or breathing very slowly
- is having a seizure
- may have taken an overdose
- has serious injuries
- is threatening to harm themselves or others, or you're in danger
If someone is unconscious but breathing, place them in the recovery position and stay with them until help arrives, if it is safe to do so.
Call NHS 111 if
You need urgent medical advice but it isn't a life-threatening emergency, or you're not sure what to do.
Alcohol withdrawal can be dangerous
Someone who is physically dependent on alcohol should not stop drinking suddenly without medical advice, because withdrawal can be serious. Their GP or NHS 111 can advise.
Mental health crises
If someone is at risk of suicide or harming themselves, call 999. Samaritans (116 123) can support anyone who is struggling, including you.
Key considerations
- Addiction & Us is not an emergency service and cannot respond to emergencies.
- Trust your instincts. If you're unsure whether it's an emergency, it's better to call.
- Your own safety matters. Leave or get help if you're at risk.
Suggested next steps
- Save 999, 111 and 116 123 in your phone.
- Read our Urgent Help page.
- Add emergency numbers to your personal support plan.
Further reading from trusted sources
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